Angela Blevins Email Address

Vice President

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✦ DRIVING PEAK CUSTOMER SATISFACTION THROUGH PASSION AND INNOVATION ✦ Providing innovative and sustainable solutions that maximize customer service, journey experience and loyalty levels – while delivering world-class customer satisfaction, is my passion. My specialty is building cross-functional environments of collaboration and alignment that drive winning service strategies and provide unified customer experiences. Throughout my career I’ve blended my award-winning background in multisite operations, technology deployment and organizational growth to consistently exceed net profit and business goals. I’m highly effective in driving consensus across diverse stakeholders to lead high-value strategic programs and high-stakes projects to completion. As a hands-on servant leader, I’ve successfully cultivated cross-functional teams, developed top talent, and created cultures of continuous improvement. Noted for: Outstanding Performance Recipient of many prestigious awards, including several “Stevie Silver Awards” for Customer Service; “Bronze Stevie Award” as “Woman of the Year”; Finalist for “Influential Woman of Northwest Indiana”; numerous Bluegreen corporate awards and appointments and many other industry recognitions. Critical Transitions Guided conversion of major cost center into value-add servicing center, beginning in 2009, that supported surpassing financial targets for 15 straight years during tenure. Strategic Planning Created and implemented five-year initiative to navigate multiyear customer journey that tightly focused on providing world-class service culture for both internal and external customers, improving overall satisfaction scores ranging between 15% to 40%. Startup Operations Held senior leadership accountability for organizing, staffing and establishing three new contact centers for Bluegreen. Specialties include: Outstanding Performance | Critical Transitions | Strategic Planning | Startup Operations | Customer Relationship Management | Contact Center Operations | Omnichannel Operations | Customer-Centric Culture | Continuous Improvement | Confident Storyteller | Survey Tools | Employee Management | Frequent Industry Speaker | C-Level Presentations | Business Transformation | Escalation Strategies | Value-Add Solutions | Team Building | Leadership | Alliance Building | Customer Journey Mapping | Omnichannel Operations | KPI Dashboards | KPI Analytics | Multiple Board Member | Customer Satisfaction | Budgeting | Cost Controls