Razi Sharbaan Ii Email Address

Associate Director, Consumer Services and After Sales

BISSELL is a 140 year old vacuum cleaner brand family owned by the Bissells. We offer a variety of cleaning solutions from original sweepers to vacuum cleaners, carpet cleaners, steam mops, cordless vacs and spot and stain cleaners.

Experienced Contact Center Leader:A customer care and retention leader with extensive experience and success in call center strategy, execution, and management focusing on performance metrics, scorecards, performance management, volume & staff forecasting, vendor management, and interaction quality.Call Center Strategy & Development Specialist:Call center strategy and implementation ranging from single site centers to multiple large scale centers supporting multiple locations. Extensive experience in development & deployment of performance management tools that support call center financials while balancing quality and customer service representative growth.Profit & Loss Execution:Business leader with profit & loss experience. Demonstrated experience managing annual call center operations budget while maintaining quality interactions and employee growth. Continued success in reducing expense improving quality, and reducing employee attrition.Cross Functional Specialist:A cross functional specialist with experience in call center operations, customer care and customer retention strategy and execution, technical operations partnerships, workforce management with real-time command center support of multiple call centers, vendor management on shore and offshore, call center technology.