Donald Helphrey Email Address

Director of Operations

Big O Tires, LLC. serves approximately 500 franchised stores, primarily in the Western and Midwestern states, and distributes tires and other automotive service products to Associated Dealers in Western Canada. Since 1996, Big O Tires has operated as a subsidiary of TBC Corporation, one of the nation's largest marketers of automotive replacement tires through a multi-channel strategy.

Results-driven senior franchise and retail operations professional experienced in leading high-performance teams to achieve corporate objectives across diverse market segments. Proven record of developing innovative and effective solutions to drive continuous improvement and financial results. Skilled at developing talent, processes, and infrastructure through combination of technical expertise, leadership attributes and interpersonal skills. Focused on creating consistent, quality store-level operations to ensure profitability and customer loyalty. Proven ability to increase sales, ROI and EBITDA. CORE COMPETENCIES: P&L Management Strategic Planning & Vision Program & Project Management Retail Operations Management Team Building Budgeting and Forecasting Expense control management Inventory Management Financial & KPI Analysis Acquisitions & Conversions