Rich Hanrahan Email Address
@agilisys.co.uk
Business Development Manager
State of Digital 2017.
Richard has been involved in the design, development and delivery of transformational programmes for much of the last 20 years. He has a broad and comprehensive understanding of customer lifecycle management, customer journey mapping and the design and development of integrated, multi-channel communication solutions with an emphasis on digital transformation. His real interest is in designing programmes that deliver transformation and in making change stick.Successful projects include the transformational outsourcing of multi-channel services (including multiple sites to single site solution), engagement on digital solutions, contact centre and fulfilment centre migration, data hosting and business intelligence deployment, end-to-end transformation of customer attraction programmes, implementation and development of customer data-interchanges. Clients include Kent County Council, Citizens Advice, United Airlines, British Airways, Royal Bank of Scotland, Clydesdale & Yorkshire Banks, John Lewis Direct, FT.com, Home Retail Group, Cendant & Travelsphere. His work has taken him all over Europe & to South East Asia.
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