James R Drake Email Address

Vice President, ECommerce

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James Drake brings over 18 years of experience in human-centered design, digital product, technology, and eCommerce. He has held P&L accountability for a ~$500M digital business and managed an organization with over 300 FTEs. James has held individual contributor or leadership roles in user experience design, digital product management, customer insights, customer service, inside sales, site merchandising and software development across numerous industries and businesses. He is a champion of servant leadership principles and customer centered operations that build effective organizational culture and drive business outcomes. James has established himself as a leader in developing and delivering growth strategies, customer experience solutions, and eCommerce technology transformation for some of the most recognized companies in the world.