Head of Support
London-based Adstream (not to be confused with AppNexus' Open Adstream), which specializes in video delivery and digital asset management, on Monday acquired the AdServices division of US-based media and entertainment production firm Deluxe. The...
Service Leadership and people-focused management are the foundations of my success in building Customer Support and Service teams. I'm passionate about the employee experience and use it to drive a consistently high-value and low-effort, customer experience. When teams are set up for success and empowered, customer satisfaction ratings increase as a result. At Permutive I have the privilege to lead a multi-tier customer support team who help our customers leverage the power of Permutive's audience platform and edge technology. We are the nimble and fast-paced start-up working to rebuild the Ad Tech ecosystem in a privacy-safe way. We love our customers and in our support team, we take pride in helping them achieve their goals. My proudest achievements center around the people I’ve worked with while coaching and mentoring them toward greater success in their careers. Other accomplishments include building multiple off-shore teams at scale and creating a management training curriculum for first-time managers.
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