Simone Carrier Email Address

Service Design Consultant

Over the past seven years, we've helped more than a hundred local and national authorities across four continents think differently about public services

Finding creative solutions to today’s biggest challenges makes me happy - especially if human-centred design is applied to create social impact. The things I do: I use empathy as a starting point not only to understand the needs of service users but also the people delivering services. I use strategic thinking to analyse and define problems that are worth solving right now and in future. I enable teams to collaborate and adopt agile ways of working. I deliver solutions that are sensitive both towards organisational and cultural contexts.