Rodolfo Oliveira Email Address

Director Customer Experience

Vueling Airlines SA (Vueling) is a Spain-based airline company engaged in the provision of scheduled domestic and international passenger

Executive with 20+ experience built in industries such as Automotive, Rail and Airlines leading different areas such as Customer Experience, Sales, Commercial Planning, Continuous Improvement. In the last 10 years managing several Customer related disciplines: Customer Service, Customer Experience, Disruption Management and Response, Customer Strategy, Service Design, Inflight Retail, Crew Meals, Service Delivery, Social Media, Transformation Programs, NPS and Voice of Customer. Performance-oriented proven track record in enhancing service levels, improving workflow processes, and managing profitable relationships. Offer high-calibre management qualifications, acute problem-solving skills, and operational expertise in fast-changing business environments. Experience reflects consistent achievements and promotions to more visible leadership positions. Results achieved through solid team-building skills, technical expertise and talent for maximising organisational results. Fluent in English, Spanish, Italian. Working French and German.