Senior Manager Customer Experience Projects
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A dedicated professional with 8 years’ experience managing in the telecommunications, internet and customer service industry. Proven leader working as a sales and care trainer and supervisor in a sales and retention queue with the ability to motivate team to exceed sales and retention metrics. Experienced manager of a team that works specifically to retain customer’s service through building value to the service and meeting customers’ needs. Experienced in leading center wide initiatives and root-cause identification to improve sales, retention and customer service efficiencies. Shown the ability to prioritize tasks, and balance projects to align with the needs of the business. Works well under pressure and embraces the constant change required to be successful. Specialties: Managing employees in a union environment, creating and running reports, Motivating a sales team, project management, training sales, call center management.
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