Gary Iddon Email Address

General Manager Operations

Virgin Trains is a transportation company that offers passenger train services.

Experienced Rail Industry professional with expert level Passenger Service, Rail Consultation, Trade Union, Timetable, Policy, Operational and Franchise experience from the private and public sectors. Impressive record of career success for increasing staff availability and helpfulness, reducing overtime, restructuring large teams, rolling out customer improvements and delivering the highest ever National Rail Passenger Survey satisfaction scores at Euston. Immensely proud of making a real difference to safety and service by introducing bodyworn cameras, increasing the Pendolino length from 9 carriages to 11, leading consultations with Trade Unions and meeting internal national delay targets. Renowned for devising, planning and leading major project delivery and franchise specification work as the stakeholder contact for procurement, contracts, budgets and operations. Acute problem solver who balances high level strategic thinking with a commercial mindset, organisational plans and prudent financial analysis.