Marie Cross Email Address

Director of Customer Success, CCH Tagetik North America

Vanguard Software Corporation is a Computer Software company which offers Forecasting Software, Business Analytics, Sales Forecasting, Inventory Optimization.

I’m focused on delivering best-in-class client service, advising on customer success strategies to our internal team that further enhance the customer experience to clients and partners. I bring significant experience at developing and implementing customer strategies that create repeatable and efficient processes, ensuring the scalability and sustainability of our services. I leverage solid project management practices to ensure project deliverables are aligned with strategic business initiatives. I am able to analyze current processes and resources so that process improvements can be made. I’m a change agent with the ability to lead business transformation across the company. I find reward in cultivating relationships with peers, employees, and customers. In terms of making a difference with what I do – I always aim to find ways to streamline systems and processes that create reoccurring revenue through highly satisfied customers.