Assistant Vice President, Member Experience Quality Analytics
USAA provides financial products and services.
Consumer-focused, impact-driven executive with demonstrated success in insight, product, and process innovation through creation of business strategies, value-multiplying programs, and measurement cultures. Consistent success in maximizing organizational and consumer culture to drive integration, strengthen objective-focused alignment, and implement sustainable change. Research, data, and analytics expert whose ability to synthesize transforms insights into actions that deliver operational efficiencies, product and process innovation, and high-performing, cross-functional teams. Proven excellence in: Qualitative & quantitative research design Consumer-centric innovation Advanced consumer insights and analytics Process design & implementation Market & consumer strategy development
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