Debbie Coomer Email Address

Consultant

Ulta Beauty is a chain of beauty stores in the United States that retails cosmetics, fragrance, skin care products, hair care products and offers salon services.

More than 20 years of experience driving results through the combined practice of business, data and technology enabling Fortune 1000 companies to successfully manage audiences, personalize customer experiences, and create profitable customer relationships.Proven ability to create and lead global teams responsible for worldwide CRM (Customer Relationship Management) solutions / operations and account management in the interactive, data-driven, multi-channel marketing services business including digital (mobile, email, social) and off-line. Solid results of increasing revenue and profit growth year-over-year. - Consistent record of exceeding revenue targets resulting in Acxiom Circle of Xcellence awards- Strong client relationship skills with high client satisfaction ratings and 98% contract renewals- Team leadership and creation spanning multiple locations globally with cross-functional collaboration; team size up to 90 associates; attrition rate < 3%- Track record of on-time, on-budget, multi-million dollar client services delivery and operations including award of Delivery Executive of the Year - Persistent continuous improvement with examples of up to 75% improvement, quality control and project management- Solid budgeting, financial management (profit/loss), and contract management experience- 15+ years of solution development and sales support including RFPs (Request for Proposal)- Certification by DMA (Direct Marketing Association) in Social Media Marketing- Experience using data for recognition/targeting/personalization/media optimization to drive marketing results across all channels- In depth experience of b2c and b2b solutions including CRM data warehousing, business intelligence and campaign management tools, interactive social/ mobile/email, multichannel, customer preference centers, global, fraud, and CDI (customer data integration)- Extensive working collaboration with partners such as IBM Unica, Cognos, Oracle and AC Nielsen