Travelport Limited provides business services, as well as transaction processing solutions and data to companies operating in the travel
What I do: I put the teams and practices in place that empower companies to design and deliver profitable, addictive experiences that can be quickly released to solve real user problems. ---- I have been a passionate advocate for User Experience (UX) since 1996 when the discipline of user-centered design was new and the understanding vague. I began my career writing user manuals for Apple products where I first developed a love for defining cool, usable solutions. I have led the transformation of design and innovation in companies across many industries including travel, telecom and retail/e-commerce. I am a connector and an expeditor specializing in building and leveraging enterprise-wide user experience practices. I create and oversee the end-to-end Customer Experience Roadmaps to identify and fill gaps in the journey. Skills/Passions: User Experience Strategy, Product Strategy, Mobile Solutions, Application and Web Design Direction, User-Centered Design, User Research, Accessibility, Customer Care Services, Cross-Team Integration, Process Innovation, Lean UX and Agile Processes
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