Director of Operations
Beneficial Bank provides consumer and commercial banking services to individuals, businesses, and nonprofit organizations
I am an innovative and results-focused communications, people & culture, operations executive with demonstrated success establishing and driving forward-thinking organizations for Compass RE, GoBrands, Beneficial Bank and Commerce Bank, now TD Bank. I am recognized as a highly creative CX/EX leader who is focused on forging long-term, trust-based customer and employee journeys to drive shareholder returns. I've successfully co-led all the operational, people, and marketing / communications elements of mergers and acquisitions. I was part of a leadership team that culturally and digitally transformed an organization to deliver a 64% return to shareholders when the company was acquired. Specialities include the following: Strategic Planning and Execution Communications Strategy & Plans Marketing, Brand and Digital Campaigns Events Planning Start-ups and Technology Product Launches Customer Experience and Journey Maps Digital Transformation People & Culture Lifecycle Talent Acquisition & Management Employee Experience Operational Effectiveness and Efficiencies Process Improvement Mergers & Acquisitions
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