Julie Hanna Email Address
@thameswater.co.uk
Customer Journey Design Manager
We are the UKâs biggest water and sewerage company with around 14 million customers across London and the Thames Valley.
A highly motivated and driven professional with vast experience in Customer Service. I have managed large teams in operational areas, leading them to be very successful in both delivery and service, as well as developing the skills of smaller teams in professional Marketing and Research roles. Skilled in assessing customer behaviours through journey mapping, understanding customer experiences and identifying trends where processes can be developed and improved.
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