Cody Sheflett Email Address

Executive Vice President, Chief Information Officer

Offering SBA loans, online banking (personal and business), free checking and more. Follow our Careers link for job opportunities.

Project Leadership|-Implemented $1 million workflow management system, redesigning the entire operational process.|-Reduced staffing requirements by 33% and reducing transaction cycle time by 20%.|-Deployed advanced call center voice network, increasing the call center answer rate from 60% to 93%.|Team Builder|-Recruited and supervised technical team in 2003 with a zero turnover rate through 2007.|-Integrated corporate staff with consultants into cohesive programming delivering custom applications.|-Formed cross department steering committee to surface processes benefiting from automation.|Innovator|-Built centralized remote support help desk support group, on time and within budget, reducing departmental cost by 30% and improving resolution phase by 60%.|-Integrated calculation application with credit data automating evaluation of customer credit scores.|-Coded application to perform trend analysis on suspect currency transactions for financial institution.|Communicator|-Liaison to corporate professional and technical staff, providing clear and concise project direction.|-Strong project management skills and the ability to work professionally with persons of all levels.|Customer Service|-Recognized by industry for outstanding service and market innovation.|-Establish solid relationships with internal customers and vendors.