Zoe Evans Email Address

Director Information Technology Service Management

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An energetic IT Service Support Manager with over 12 years experience of delivering IT Services within the Telecoms sector. Has a proven track record of delivering high impact initiatives in challenging business environments. Examples range from launching a brand new IT Service Desk to more recently being accountable for developing an Off Shore Service Model for the IT Service Desk, IT Service Requests, Technical Remote Support and System Monitoring. Following minor modifications to the support model was responsible for the physical implementation of these services in India. Accredited to ITIL Managers Certificate Level with extensive experience of operating and implementing processes within an ITIL based environment. Able to work effectively at all levels with the ability to drive change and motivate teams to deliver exceptional performance via structured and unstructured communication, mentoring and coaching. Specialties: Developing and Implementing IT Service Models Rationalising Teams Developing and Implementing Business Processes