John Deibel Email Address

Retired

Savers Inc is a retail store which provides Retail, Thrift, and Recycling.

Senior executive credit, customer service and contact center professional with a history of continuous growth, achievement, and leadership managing complex activities in the inbound sales, outbound sales, customer service, collections, and loss mitigation areas. Proficient managing a diverse spectrum of departments, professionals, and programs as well as related systems and technology that support performance optimization and efficiency. Fully versed in managing the consumer credit lifecycle (Sub prime, near prime, and prime FICOs) from policy and origination through collection and loss mitigation. Highly effective in startup organizations as well as large established operations, from 12 to 1,600 FTE in multisite environments, domestically and internationally. - Strategic, passionate, caring, innovative leader - Drives process improvement, performance management, and efficiency - Technology project sponsor - Results oriented, advanced business acumen, analytical, problem solver - Customer and employee focus - an advocate for improved customer experience, retention, employee engagement and satisfaction - Customer Experience and Collection strategy leader - Dialer, call center, CRM and operating systems expertise - Performance management and reporting guru - New center start up expert from design through build, tenant acceptance and staff ramp up