E Manny Crowther Email Address

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PROGRAM … PROCESS … PRODUCT … SALES MANAGEMENT In 2022 joined the AT&T Consumer Innovation & Operations Team to lead the Visual IVR Program supporting the Digital Call Experience for AT&T customers (CX) and performed TFN Governance. In 8/2022 migrated to the Agent Assist Team supporting the AT&T CARE Center reps (UX) receiving Artificial Intelligence tools to better their effectiveness with AT&T external customer interactions contacting the Call Centers throughout the US & MOW. Using PMBOK Methodologies planned, organized & managed resources to successful complete specific projects as well as overall program. From 2018 to 2021 led the AT&T HUD and Ginnie Mae Programs Team as we solution MTIPS, VPN Services, Managed Security & Managed Router solutions as well as Cybersecurity efforts and all data center efforts. As an AT&T's Associate Director for the Federal Reserve Bank’s financial transaction network (6900 banks transacting $4 Trillion per week). As a Sr. Business Consultant, managed Wells Fargo’s mobile device management policy. As Sr. IT Program Manager, Managed large software-defined development (SDLC) projects. Gather, defined & documented processes using Six Sigma. Overall Product Management responsibility including Profit & Loss. Sold technical solutions to customers & managed $250M year customers like Verizon Wireless, British Telecom, Sprint & Comcast. Wireline, Mobility, SIP, VPN, Ethernet & UVN experience. Will apply skills along with my leadership to solve your business issues. Specialties: Core Competencies include: 1. Process Improvement Professional Six Sigma & ISO 2. Software Development Process Business Analyst - $50M yr 3. Master’s Certificate in Project Management 4. Using PMBOK, Successfully managed $15M SDLC program 5. Create quality Process documents for business cases 7. On-time delivery of pre-defined business objectives 8. PMO Lead for a $60M yr VPN Cisco-based network 9. Building Relationships, Pre-sales/Sales/Post Sales $250M yr 10. Vendor and Supplier responsibility to support Products 11. Marketing Degree in Product Management 12. Leader, Strategic Thinker and Complete Business Objectives 100% of the time! Education: University of Georgia - BA Economics George Washington University - Master's Certificate Project Management St. John's University - Associate Marketing Product Management Six Sigma Green Belt