Kellen Williams Email Address

Information Technology Manager

R/GA is a full service digital agency creating products, services and communications to help grow our client's businesses in the connected age.

Applications: Microsoft Office 0365, Adobe Creative Cloud, LANDesk, JAMF Pro, SolarWinds Web Help Desk, Microsoft Skype for Business, Crestron Video Conferencing Devices, SEPM, Sophos AV, Sophos Safeguard Encryption, Zoom, Slack, Google Suite, Active Directory, Print Server Management, Confluence, Jira, Polycom Voip Phones, Active Directory, MFA, Aruba Wifi Networks, Carbon Black, Qualys Platforms: Microsoft Windows 7/10 and Mac OSX • Manage 4 IT support technicians in NY office • Delegate help desk tickets from solar winds ticket system. • Host weekly IT support team meetings. Coordinate video meetings with global support techs. Conduct quarterly catch up reviews in preparation for yearly performance review. • Responsible for keeping AV definitions and clients up to date for the Windows and Mac environment • Collect PC and MAC computer inventory warranty information from all remote offices. In preparation for providing the CIO with next year budget purchasing numbers • Escalation point for any high level technical issues • Coordinate quarterly SOX compliance reviews in preparation for yearly SOX audit. • Create documentation for reoccurring issues and new procedures • Conduct interviews for new technical support positions • Oversee IT desktop and AV operations for NY office • Manage new hire computer builds and the retrieval of departure equipment • Handle equipment purchasing for NY office. Server: Experience creating GPO policies via Windows 2008 server. Experience with windows 2008 installation. Mounted and racked servers. Upgraded hardware in data center. MCITP class completion.