Mike Nguyen Email Address

Information Technology Support Supervisor

We are a full service hotel offering over 10,000 square feet of meeting & banquet space and 148 guest rooms. We have an on-site restaurant that serves breakfast, lunch, and dinner. The Red Lion Hotel Salem is located conveniently off of the Market Street exit off of Interstate 5. We are minutes to downtown Salem and the Capitol.

IT Support Supervisor @ RLHC. Supervision of the helpdesk for the Corporate office, all owned/managed/franchise hotels. Job duties include Manage the performance of services to company associatesWork closely with the IT Operations to address systems, security issues and discuss improvement opportunitiesWork with business lines to establish SLAs for support of systemsTrack the incidents to conclusion in line with SLAs and quality standardsManage critical user incidents, associated to customer communication, activities and any appropriate escalationsBuild services relationship with end-users and review performance reports, service improvements, service quality and processesMicrosoft Office365, Sharepoint Online, Exchange Online, OneDrive for Business and Skype for Business administrationActive Directory administrationServer 2003, 2008 and 2012 administrationSCCM administrationWindows XP, 7 and 10 managementSmartsheet Project managementProcurement of company IT hardware and software