Kelly Michael Email Address

Marketing Director

QTS Piscataway data center is a state-of-the-art, purpose-built facility in the Greater New York City market. QTS offers a fully integrated suite of data center solutions and services from this 360,000 square foot facility.

LEARNING AND DEVELOPMENT SPECIALIST * Facilitator with 18 years extensive experience conducting instructor-led and distance learning training to diverse clients from sales personnel, end users, to system and software engineers. * Instructional Designer with 15 years’ experience in planning, designing, and developing complex training programs for instructor led and eLearning (storyboarding) courses. My innovative approaches focus on aligning learning and development with the customer’s needs. * Managed Air Force and civilian customer care, contracts, projects, and programs. * Technical skills include teaching and curriculum development for: - Network and Telecom Protocols: TCP/IP, MPLS, VoIP, Carrier Ethernet, ATM, SONET/SDH/OTN, SS7 DS1/DS3/E1/E3, GSM, and IS41. - Cisco (configuration/provisioning): Routers, Switches, Firewalls, and VoIP Call Managers. * Expert Knowledge: Windows, Microsoft Office, Visio, Adobe Acrobat, Snag-It, and Webinar software. * Working Knowledge: Linux, UNIX, Oracle, MS SQL, My SQL, Salesforce.com, and Remedy CRM. * Strong leader, problem solver, and innovator with excellent oral and written communication skills. * Active Secret Security Clearance (Feb 2015).