Michael Brunskill Email Address

Director of Customer Service USA

Pelican Products, Inc. is the global leader in the design and manufacture of both high-performance protective case solutions and advanced portable lighting systems. Our products are used by professionals in the most demanding markets including fire safety, law enforcement, life sciences, defense / military, aerospace, entertainment, industrial and consumer. Pelican products are designed and built to last a lifetime. The company operates in 23 countries, with 30 offices, and six manufacturing facilities across the globe. The company does business in EMEA as Peli Products, S.L.U. For more information visit pelican.com.

Customer Operations and Project Management leader with extensive achievements in creative approaches on overcoming challenges and meeting or exceeding KPI's through operational excellence techniques. Recognized for quickly identifying and managing strategic objectives and have a proven ability to successfully complete very tough tasks, by breaking them down and managing to completion while saving costs through improvements to culture, personnel, processes, systems and technologies balanced with customer satisfaction. Areas of expertise include: - Customer Service, Call Centers and Dispatch - Billing / Order Management, Credit, & Collections - Culture / Motivation Leadership - Results Focused - Accountability - Technology / Process Innovation - Project Management / Operational Excellence Specialties: Customer operations, program management, project management, operational excellence, customer loyalty, contact center, call center, order management, billing, customer service, credit, collections, dispatch, change management, culture development