Charles Simon Email Address

Senior Director, Operations Call Center

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Customer-focused and performance driven. Currently leads and motivates a call center team of over 100 team members and is responsible for four revenue centers. Experience in instructional design and adult learning. Has a deep understanding of critical business drivers in multiple markets and departments; highly successful in building relationships with upper-level decision makers, seizing control of critical problem areas and delivering on customer commitments. Background encompasses extensive professional experience in Food Service Management in the following key positions of responsibility: Training General Manager, General Manager; Assistant Manager; Shift Leader; Delivery Driver. Strengths: Proven leadership/managerial abilities (able to motivate personnel to reach desired objectives); excellent communication/interpersonal skills (able to develop positive relationships with customers and employees); highly skilled at problem identification/problem resolution; results-oriented. Specialties: Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Creative Suite (Photoshop, Premiere, Encore, Soundbooth, Acrobat), Lotus Notes, Strategic Planning, Operations Management, Program Development, Project Management, Service Management, Business Analysis, P&L Budgeting & Finance, Team Building, People Management, Mentoring, Training and Facilitation, Operations Expertise, Multi-platform IT Planning, Strategic Partnerships, Change Management