Jackie Ryan Email Address

Internal Communications Manager

Thanks to the support of Openreach, more of the money you raise through the Chatterbox Challenge goes towards helping I CAN support children across the UK that are struggling to communicate. Openreach maintains and improves the network that connects tens of millions of homes and businesses to telephone exchanges across the UK.

I’m a degree educated, experienced, creative and highly motivated communications professional, with a strong customer engagement focus, a tenacious attitude and a track record of delivering effective results. Skilled in all areas of employee internal communications (IC) I’m expert in business partnering, campaigns and organisational change communications and activities including: strategic and tactical planning; stakeholder mapping and management; governance and team management; measurement and analysis. My current role as internal communications business partner in Openreach involves: managing and delivering core change communications to support internal organisational and behavioural change programmes; developing and delivering a variety of employee communications - events, road shows, round tables, calls, webcasts, videos, newsletters, web sites, manager packs - to improve employee engagement; measuring the impact of communications through dashboards.Prior to this I was creating and implementing strategic company-wide & departmental communications plans to support high-level objectives in BT Global Services including: customer experience, customer service, employee engagement and security. Throughout my responsibilities have included: writing exceptional copy, flitting between high-level strategic planning and day-to-day management of operational communications, working with leadership teams, stakeholder communities and communications partners, managing all my projects by being a stickler for detail and hyper organised... but with the resilience to flex when plans change. Before this I was a channel manager and then site editor of BT’s first broadband customer portals, BT Openworld and BT Yahoo! Prior to working with BT, I spent 12 years as a journalist in a consumer environment editing and launching numerous consumer magazines and web sites including Red and Q online.