Chris Sargent Email Address

Vice President, Sales Enablement

NICE inContact empowers organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform for the contact center.

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network connectivity. It offers inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration solution; inContact IVR, an interactive voice response solution; and inContact Integrations for the integration of various hardware and software solutions at customer sites. The company also offers inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents; inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring, a solution that provides insights into agent performance and customer satisfaction; and InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions. In addition, it provides inContact Reports 2.0 that provides insight into contact center operations; and inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. Further, the company offers InContact Dialer, a dialing engine that determines the optimal balance between wait times and abandoned calls; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers delays in greeting the caller; and inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. It was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.