Eric Severson Email Address

Chief People Officer

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ACHIEVEMENTS Eric creates value by introducing innovative ways to manage talent and drive organizational performance. Under Eric's leadership of NMG and DaVita as Chief People Officer and of Gap Inc. as co-CHRO, the companies differentiated their talent brands and created competitive advantage in the following ways: • Improved NMG’s Employee Net Promoter Score (eNPS) to +30 • Reduced NMG’s People Services spend by $1M while concurrently building NMG’s 1st People Strategy, Belonging (DEI) Strategy, ESG Strategy & its first enterprise Talent Acquisition & People Analytics capabilities. • Improved DaVita's People Services Net Promoter Score (NPS) by +54 pts from -44 to +10. • Improved DaVita's Voice of the Customer (VOC) scores across every service category (Recruiting, Compensation, Benefits, Teammate Relations, etc.) by up to 15 ppts. • Achieved top quartile Teammate Engagement (83.4%) vs. healthcare benchmark & Teammate Retention 10 ppts. above healthcare average at DaVita. • Appointed to the US Commerce Department's National Advisory Council on Innovation & Entrepreneurship (NACIE) by Commerce Secretary Penny Pritzker. • Led Gap Inc. to become the first major apparel retailer to raise the minimum hourly wage for employees in the U.S. to $10/hour • Led Gap Inc. to become the first major retailer in the world to release statistical evidence that it pays men and women equally in all geographies. • Led Gap Inc. to achieve top quartile engagement of 82% • Launched Grow, Perform, Succeed (GPS), a disruptive performance management system based on mindset psychology and neuroplasticity—eliminating performance reviews and ratings. • Launched Gap Inc.'s first-ever Enterprise Talent Long-Range Plan & Dashboard, using advanced analytics to measure workforce resilience and performance across 4 dimensions: engagement, retention, attraction, and performance. • Led establishment of the Results Only Work Environment (ROWE) as the #1 driver of employee engagement for Gap brand & making Gap Inc. the largest retailer and one of the three largest corporations in the world using ROWE. • Conceived Performance for Life (PFL), Gap’s evidence-based wellbeing and performance optimization program, the first of its kind in the industry.