Richard Silva Email Address

Director of Customer Service and Quality Assurance

NCsoft Corporation is an entertainment company which specializes in online games, fun, and internet services.

I am a seasoned professional with a strong background in Customer Service and Project Management, having held various roles including Director of Customer Service and Quality Assurance, Product Manager, Project Lead, Technical Writer/Editor, and Community Leader. Throughout my career, I have consistently demonstrated my leadership prowess by successfully managing teams of up to 220 members on complex projects. My primary focus has always been on driving exceptional customer satisfaction, fostering employee engagement and retention, and achieving stringent quality objectives. I attribute my success to my exceptional communication skills, which have allowed me to establish robust connections with both customers and colleagues. Thriving in fast-paced and ever-changing environments, I am an adept multitasker who excels under pressure. I thoroughly enjoy the challenges that come with dynamic work settings and consistently deliver results while adapting to evolving circumstances.