Mini Escobar Email Address

Guest Services Manager

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An innovative and focused customer contact center professional who is able to deliver in fast paced and high-pressure situations. Highly capable of evaluating existing procedures and making strategic changes that positively impact corporate financial goals. A strong commitment to increasing customer satisfaction has resulted in greater employee productivity and retention. Ability to successfully lead through change and adversity, build consensus and motivate and encourage direct reports and team members. A true trusted advisor to senior leadership who routinely reach out to secure expertise on special projects. Fully bi-lingual English and Spanish.