Kody Sweet Email Address

Senior Vice President, Global Client Services and Account Retention

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Dedicated and decisive leader with over 25 years of proven skills in global call center operations, specializing in BPO Shared Services including Inbound/outbound sales, Customer Service / Tech Support and Service Dispatch. Experienced operational leadership in the areas of Credit Control including A/R Billing, Collections Activities, Key Account Management and Account Retention. Have extensive knowledge of P&L management in both private and public companies, call center technology, eCommerce integration and long term visionary planning. Have put systems into play to control costs per order and cost per call without compromising the end customer experience. Have developed internal programs to measure the customer's experience in order to improve their overall relationship. Strong analytic skills to understand developing trends and ability to engineer and streamline processes to achieve desired results. Specialties: • Shared Services and international BPO supporting both Western and Eastern Europe as well as APAC and LATAM support • Results Oriented • Budgetary Planning • Staff Management, Coaching, Mentoring and Leadership • Operational Management and Leadership • Business Process Reengineering • Call Center Technology