Ken D'andrea Email Address

Vice President Contact Center Operations

MedStar Health is a not-for-profit health system dedicated to caring for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. MedStar’s 30,000 associates, 6,000 affiliated physicians, 10 hospitals, ambulatory care and urgent care centers, and the MedStar Health Research Institute are recognized regionally and nationally for excellence in medical care. As the medical education and clinical partner of Georgetown University, MedStar trains more than 1,100 medical residents annually. MedStar Health’s patient-first philosophy combines care, compassion and clinical excellence with an emphasis on customer service.

I have joined LinkedIn to collaborate and share expertise with the community by offering informal networking advice, guidance and contacts across all facets of call and contact center leadership; customer service management; consumer and business sales and support; network and technical operations, and business and organizational development as well as applying business experience and methodologies to the public sector, healthcare, and non-profit organizations. Topics of interest are how to: transform underperforming individuals, departments, and groups into cohesive and dedicated teams; recruit and inspire teams that constantly drive improvements in corporate performance; direct technology and process improvements to ensure and support growth, functionality, scalability, and adaptability in business and municipal environments. Projects we can discuss: reducing costs and improving customer service while increasing revenue, operating margin and market share; the nuances of collaborating with senior executives, government officials and leading staff, vendors, and internal and external stakeholders to achieve maximum productivity and performance; building and nurturing profitable relationships with critical business partners. Please feel free to reach out to me directly via LinkedIn mail or send me an email at Kenneth.DAndrea@verizon.net