Marjan Fakki Email Address
@magellanhealth.com
Vice President of Customer Service
Magellan Health Services is a healthcare management organization that focuses on managing behavioral healthcare and pharmacy benefits.
A results-driven Business Operations executive, with strong leadership skills and experience in implementing highly effective business practices in operations, call center management and healthcare operations. A proven leader with an extensive track record in business development, program implementation, quality assurance and managing change in a dynamic environment. Highly skilled in leading people to achieve superior results.Specialties: Call Center Management & Start-up, Strategic Planning, System/Telephone Integration, Retention and Outreach, Change Management, Remote Team Management, Mergers/Acquisitions, Learning Module Systems Design, Project Management, HIPPA/Regulatory Compliance, Vendor Management, Team & Culture Building, Operation Start-ups, Intelligent Call Queuing/WFM
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