Melissa Frederick Email Address

Director of Human Resources

Establishments primarily engaged in soliciting advertising on a contract or fee basis for newspapers, magazines, and other publications, or for radio and television stations.

OBJECTIVE To obtain an Executive Assistant/Office Manager position focused on performing a variety of high-level projects in support of organizational and executive level goals. RAFFLES L’ERMITAGE BEVERLY HILLS, Beverly Hills, CA 1997 to 2009 Executive Assistant to Managing Director / Guest Services Director  Handled all daily correspondence, filing, maintenance of calendar, travel arrangements, business entertainment, communication with corporate office as well as clients and VIP guests, and communication with Operational and Sales departments on a daily basis.  Handled VIP guests/reservations/amenities and gifts.  Ordered VIP gifts, amenities, for guests.  Responsible for purchasing of all hotel printed material and collateral including production of hotel monthly newsletter.  Assisted with planning and execution of meetings and catering events.  Coordinated management schedules.  Oversaw overall day to day operations of valet parkers, guest valets, concierge, door greeters and door supervisors.  Ensured Five Star, Five Diamond service and guest satisfaction is provided and adhered to at all times.  Responsible for scheduling and training of guest service team.  Maintained direct contact with guests including reservation aspects and all areas involved in their hotel stay including transportation and external reservations.  Acted as Manager on Duty for daytime as well as overnight shifts, overseeing entire Front and Back of House operations including Food and Beverage, Front desk, PBX, Housekeeping, Engineering and Spa. Specialties: accounts receivable, administration, administrative assistant, advertising, billing, brochure design, communication skills, customer relations, customer service, data entry, file management, correspondence, meeting facilitation, microsoft excel, microsoft office, microsoft outlook, microsoft powerpoint, microsoft word, newsletters, property management, public relations, purchasing, quality, sales, scheduling, travel arrangements, typing, word processing, writing,