Sandra Heydorn Email Address
@lidl.co.uk
Head of Service and Support UK
Lidl UK is a retail store which located in Greater London, United Kingdom.
A self-motivated, analytical and highly competent IT professional with comprehensive Service Management/ Delivery (ITIL V3 Expert), Quality Management (ISO 9001:2008), project and team management experience, responsible for managing and meeting regular project milestones / deadlines within budget and highly challenging quality standards. Outstanding record of achievement in the delivery of robust IT Service Management processes, business process reengineering applying Six Sigma (Green Belt) Process Improvement measures and analytics. Trilingual with excellent interpersonal, communication and relationship building qualities utilised to build and maintain credible partnerships with internal and external stakeholders at all levels. Fully committed to the promotion of an organisation’s strategic goals, reviewing and developing operational procedures whilst ensuring the provision of change and transition. Specialties: Service Management/ ITIL V3 Expert Level Project Management Risk Management and IT Governance Six Sigma Green Belt Qualified Awareness Coach
Other people working at Lidl Uk:
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