Ilse Vanderlocht Email Address

Business Line Director Maintenance

We are a global leader in the elevator and escalator industry. At KONE, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

july 1997- mai 2000 Vice Branch Manager Fortis Bank may 2000-april 2002 Marketing Manager Veha NV - developping the marketing strategy - preparation of leaflets and brochures - preparation of and leading trade shows - developping marketing actions - analysing markets and competitors - responsible for marketing budget april 2002-april 2003 Export Sales Manager Veha NV - responsible for sales in Europe - key account management in export countries - sales and marketing analysis - responsible for achieving sales targets - prospection of wholesales april 2003-may 2005 Commercial Manager Veha NV - responsible for Cust. Support Team (4 people) - key account management export countries - determining sales strategy and pricing strategy - supporting Sales and Marketing Manager mai 2005-dec 2008 Customer Service Manager (Belux and Benelux) CWS-boco Belux NV - responsible for Cust. Support Team Belux (30 people) - responsible for Cust. Support Team NL (40 people) - coaching teamleaders and employees - developping and following up CST budget - cooperation with other depts. - rapporting and analysis jan 2009-nov 2009 Service and Customer Service Manager (Belux) CWS-boco Belux NV - responsible for Customer Support Team (30 people) - responsible for Service employees (60 people) - coaching teamleaders and employees - developping and following up budgets - cooperation with different departments - rapporting, analysis and planning - member of the Management Team Specialties: Broad insight in companies Languages : Dutch : mothertongue English : fluently (spoken and written) French : fluently (spoken and written) German : intermediate (spoken and written) Spanish : basics