Jackie Ducker Email Address

Head of Customer

Kier Group plc is a leading property, residential, construction and services group which invests in, builds, maintains and renews the places where we work, live and play. We operate across

A passionate advocate of service excellence, with extensive board level experience, I have found success by being a ‘constructive disrupter’. I bring energy, pace and am driven by helping truly customer-focussed organisations build a brand that stands out, create a connected culture that people can believe in and accelerate profitable growth through exceptional experiences, partnerships and collaborative working; inspiring innovation to meet the emerging needs of people, customers and markets. Specialties: Cultural Transformation to create Customer Centred Organisations, Collaboration, Business Transformation, Customer Experience, Client Relationship Management, Business Growth, Partnership Development, Customer Insight, End to End Experience and Journey improvement, Employee Experience, Supply Chain Engagement, Client Loyalty, Strategic Development, Service Design, Strategy, Operational Change, Behavioural Change, Marketing, Equality, Diversity, Inclusion, Innovation