Tim Pritchard Email Address

Managing Director, Customer Experience Board Director, UK and Ireland

Kantar: home to the world's leading research, data and insight companies

Helping brands to define, track and activate their Customer Experience (CX) strategies. We do this by identifying the moments that matter most to customers, establishing the priorities for improvement action and investment to drive customer engagement and deliver optimal ROI.Our CX offer blends advisory and consulting services, data capture and measurement (relationship surveys, real-time transactional feedback, social dialogue) and advanced analytics (joining the dots between survey, behavioural, CRM, social and operational data). We use best-of-breed operational CEM platforms (Medallia and Qualtrics) to capture and report in-the-moment feedback.I lead CX engagements with clients from all industry sectors, building on research and planning roles spanning 25 years.