Sonia Carnelli Email Address
@johnlewis.com
Project Manager
John Lewis Plc is a retail store which offers electrical, furniture accessories etc.
A seasoned omni-channel Project Manager. Experienced in delivering a seamless customer experience in a variety of different industries and countries. Direct and motivated, with strong leadership and communication skills refined by leading teams through the full lifecycle of complex projects. Able to navigate large organisations and build relationships across boundaries. A change agent with a passion for customers. Key skills/experience: - Prince2, Prince2 Agile and Agile project management certified - Customer Experience and journey mapping - Continuous improvement, KPIs, QA, reporting, and dashboards - Ability to lead and drive change - New retail store/country openings - Product launches - Seasonal marketing campaigns - Survey design and analysis - Salesforce integration - Training course design and delivery - Omni-channel complaints management strategy - Mentoring, coaching and performance management - Mobile app development and roll-out - Communication and localisation - Contract negotiation - French and Italian at a native level, fluent English, very good German; basic Russian In my spare time, I love cooking, yoga, and traveling.
Other people working at John Lewis:
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