Robin Moses Email Address

Deputy Associate Chief Information Officer, User and Network Services

The Internal Revenue Service is the nation's tax collection agency and administers the Internal Revenue Code enacted by Congress.

• Distinguished 28 year career with the Federal Government, 25 years with Internal Revenue Service, 3 years at the Department of Energy including 10 years in the Senior Executive Service • Results-driven achievements include enhancing customer partnerships, delivering key business results through contract negotiations and process improvements, and turning around troubled work units • One of the founding members of the Government Contact Center Council, an interagency group of 50 agencies to identify the best practices, research, and trends that improve government contact centers • Key contributor to a white paper for the Obama Administration, “Removing Barriers to Citizen Engagement" • Leadership coaching, team building, conflict resolution with leaders at IRS. • Advocate for leadership development and assisted in the establishment of two IRS Mentor Programs. • Executive instructor for Senior Leadership courses and a mentor for executive readiness and executive development candidates • Extensive experience in establishing contact center technologies • Skilled in implementing major, complex IT programs with short time frames and limited resources • A three time recipient of the Internal Revenue Service Chief Information Officer Awards for Outstanding Program Deliveries • 2007 W&I Commissioners Award for technology upgrades resulting in increased business results • 2006 National-Acclaimed TechForum's Best Practices Award for Technology Innovation • Keynote speaker at a Federal Computer Weekly sponsored event on Contact Center Technologies • Strong leadership skills - mobilizing large groups of people and building momentum to achieve the “unachievable”; ability to identify opportunities and develop a creative approach to solve complex business problems • Excel in Customer Service and Outreach - Ability to maintain and build relationships with stakeholders at all levels