Head of Digital Experience Design and Design Delivery
HSBCnet is a financial services company which provides transaction, research and analytics tools covering global markets, cash management, investment banking, and more.
Digital Customer Experience Professional and Team Leader with Global Business Programme Management in Internet developments, ID&V (secure customer access to transactional systems), Wealth Management, Transactional Banking (Internet Banking - personal, business and commercial), Web Analytics, Usability, Online Payment services/gateways, Credit Card Systems, eBusiness Development (e-Ventures), TV Banking (TVB), Smart Cards. 25+ years Financial Services experience: 15 years in various Global Head Office roles in London, 3 years in Hong Kong working with HSBC businesses in the Asia Pacific Region, 2 years in HSBC UK Head Office, 6 years in Flagship City of London retail branches. Specialties: Leadership; Digital; Customer/User Experience Design; Financial Services; Business Programme & Project Management.
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