Director, EComm Customer Care
Hot Topic is a leading mall and web-based specialty retailer offering music/pop culture licensed and influenced apparel and accessories. Hot Topic operates more than 700 stores in the U.S., Puerto Rico and Canada and two websites: http://www.hottopic.com and http://www.boxlunch.com. Based in Los Angeles, CA, Hot Topic is a portfolio company of Sycamore Partners, a private equity firm based in New York specializing in retail and consumer investments.
Experienced Retail Director with a passion for motivating people and extensive team management experience in the following areas: Customer Service, Planning and Allocation, Buying, ERP & CRM implementation (including price management), Logisitics, and eCommerce fulfillment. Experienced as a stakeholder and steering committee director for multiple systems implementations including Planning, Allocation, CRM and ERP, as well as launch of multiple additional chains and multiple distribution centers, and growth of core chain from 60 stores to 800+, including plus size fashion for women.
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