Tricia Francis Email Address

Senior Vice President Customer Experience Operations

GM Financial provides auto loan financing through auto dealers across the US & Canada, servicing consumers and dealers with competitive financing and lease programs.

Tricia Francis is the Vice President of Customer Experience Services at GM Financial, the global captive finance company for General Motors. In her current role, Tricia has responsibility for developing and leading strategic projects and initiatives to support a best in class customer experience and promote brand awareness. Tricia has 15+ years in auto finance including progressive positions within the GM Financial Consumer Services and Corporate Servicing areas. Tricia is a member of the Ronald McDonald House Charities in Fort Worth, Texas where she has served as a Director of the Board since December 2015. She has also previously served on the Board of Directors for the Canadian Cancer Society, the Boys and Girls Clubs of Kawartha Lakes, and has served as the community chairperson for the Great Strides Walk for Cystic Fibrosis.