James Lux Email Address

Senior Vice President, Information Technology

Cosi, Inc. is a restaurant which offers catering, dining, online ordering, sandwiches and more.

Strategic and goal-oriented Senior Executive adept at building, revitalizing and leading world-class organizations in complex and demanding, multi-location, customer-focused businesses. Expert in developing strategic plans for the implementation and operation of enterprise business systems, customer support, service level agreements and training. Experienced at initiating and administering comprehensive technology and budgetary governance processes and procedures aligned with company goals and growth objectives. Adept at continuity planning, crisis management, trouble shooting, problem solving and negotiating. Experienced with mergers and acquisitions, divestitures and joint ventures. MBA and MS degrees. International experience. Specialties: Innovative and entrepreneurial professional with over 20 years experience providing business solutions to consumer driven businesses with an unwavering focus on customer satisfaction. Successful at developing and retaining capable teams that consistently deliver exceptional results. Maintains current knowledge of industry advancements to consistently provide cost-effective enterprise solutions. Focused on coaching and developing individuals and groups to reach their maximum potential.