Pat Blacker Email Address

Self Leadership

The First Officer is responsible for ensuring safe and timely flight operations in accordance with all Company policies and Federal Aviation Regulations. The duties of the First Officer include, ...

A contact center leader with extensive operational experience leading large, diverse groups of employees. Performance driven to achieve bottom-line results. Developed and implemented multi-faceted strategies to generate revenue and customer loyalty. Record of accomplishments includes MA Organizational Development, an extensive work history of professional advancement with demonstrated results. Specialties: Customer centric focused leadership that drives efficiency and quality thru data-driven metrics while maintaining positive employee relations through employee engagement; effective communicator who motivates and inspires people to reach their inner potential; non-union and union leadership experience; experience opening four call centers and closing two call centers including facility oversight; corporate ambassador and experienced public speaker. Recently gained experience moving contact center services off shore with a business partner (BPO) that resulted in significant cost savings. Implemented call handling efficiencies that reduced repeat callers and improving the customer experience.