Peter Decaro Email Address

Business Operations ■ Business Process Development ■ Enterprise Resource Planning ■ Systems and Workflow Integration ■ Finance

Enables customer acquisition, activation, and engagement through data-driven monetization tools and resources.

As an extraordinarily driven management professional, I am committed to utilizing my 20+ years’ experience in client services, account management, business operations, and training to provide scalable, agile, and effective solutions for companies looking to increase & expand their bottom line. Every industry experiences new, multi-faceted challenges as technology changes almost daily. Businesses must have more than a broad vision for process improvement. I excel at defining a strategy, even from the most chaotic of scenarios, developing a plan, and aggressively driving that plan to completion. What sets me apart is my customer-centric focus coupled with my coaching and development skills. This expertise and metric-driven mind-set perpetually attract the right people and keep my teams strong, loyal, results-oriented, and laser focused on the goals at hand. My proven, consistent results show I am the go-to person for project management, process improvement, organizational development, KPIs, optimizing ROI, driving efforts to fortify profitability, & creating defect-free operational structures. ► I offer experience in actualizing & assisting organizations in communicating and executing their operational goals ► I've developed Employee Performance Dashboards to track revenue/retention in real-time. ► I intuitively & analytically understand how to build top-performing technical, operations, and client services/account management departments by continually analyzing trends & metrics. ► I glean useful insights from the proliferation of data companies are already collecting to develop growth strategies ► I produce premium caliber work resulting in immediate ROI which is tangible in formulated internal metrics & benchmarks ► Managed operations and client support/operations for multiple Fortune 100 clients including but not limited to: Ricoh, Sony, Panasonic, Air France, Minolta, Kraft/ General Foods, Hearst, NFL, NHL, NBA, Weather Channel, Harley Davidson, & HBO