Chief Operating Officer
Flickr is an online photo and video sharing communities where people explore, find, and manage pictures and video clips of life's daily moments with friends, family, and the world.
I joined SmugMug 13 years ago doing Support part-time between my college classes. The customers and company quickly became more important than my classes, and a love affair with Customer Support began. With extensive experience in QA, Product Management and Team Building to complement the front line Support, I have developed a deep knowledge on how to delight customers.
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