Raul Rivera Email Address

Director of Technical Services

FlexPrint is the nation s leading, privately owned enterprise for managed print services. Our managed IT services and expertise streamlines business workflow for corporate, regional, and remote locations under a single national service level agreement, making your entire enterprise more efficient.

 Executive Leadership  Financial Planning & Analysis (P&L)  Business Strategy & Development  Call Center Operations  Project / Program Management  Team Collaboration  Customer Retention & Satisfaction  Expansion & Profitability An all-engaging and well-accomplished executive leader who is effective in operational provision and merits relational strength, bandwidth of knowledge, and commitment to service like no other. Will share in a vision, harness revelation, and shape cross-functional forces that are inspired to propel unity for company growth and positioning. Dove into managed technology services [imaging channel] for 14+ years at the director level, driving the strategy, developments, and innovation for 2 notable “print” empires, both from start-up through diversification and expansion. Impacted workflow, customer retention, customer satisfaction, and profitability on a significant level. Manage with a hands-on approach to deliver on results and solutions…and implant a healthy footprint that will help a company sustain for years to come. Career Summary / Anticipation: • Inspired by your company mission and devotion to drive customer retention and influence through healthy engagement, development, and improvement within an everchanging climate. • Served among 2 director roles for 14+ combined years, both with effective performance and productive outcomes. Absolutely entrusted by all team members, and stand on a level of multicultural awareness and diversity among all. - Reignited motivational advantage and performance drive for Imagine Technology Group (ITG), ultimately boosting their profits by 30% within one year. - Pivotal in 13-year growth spirt for a dynamic full-service office technology company, FlexPrint Inc., impacting new workflows, P&L, and customer retention to 90% satisfaction. • Dedicated to completion of projects and program enhancements, with continued emphasis in workplace safety. • Proficient with Microsoft Office Suite/Outlook/Teams, Salesforce, and the Internet. Quick to adapt to new concepts, applications, and technology. • Will honor progressive, ethical, and sound decision-making to produce new success for your company…and for the long-term.