Gary Cocchiarella Email Address

Vice President Consumer Care

In the new partnership, PS1 from the sale of 16 toys from the Fisher-Price Laugh & Learn range will be donated to the children's charity. Fisher-Price is partnering with charity Save the Children for a new deal that aims to give every child the...

CONSUMER SERVICES LEADERgarymichelle.cocchiarella@verizon.net | 716.912.6647"Driving strategy, vision, innovation, and technology in customer support services to create value for the organization"Director of Consumer Services at Fisher-Price Inc. / Mattel Inc.with a record of success building best-in-class customer service vision and strategies that leverage technology (data mining and analysis) to improve existing operations.Demonstrated team building skills; adept at identifying the right people to meet organizational needs, instilling common mission, and developing staff to achieve strategic goals.Strong technical aptitude and understanding of new technologies to move the business forward and support new consumer contact channels.AREAS OF EXPERTISE▪ Customer Service Management▪ Technical Product Support▪ Improving Customer Experience▪ “Voice of the Customer” ▪ Warehouse Operations / Fulfillment▪ Social Media Data Analysis / Reporting▪ Website Content Management▪ Online Review Aggregation▪ M&A Integration Strategies▪ Recall Implementation▪ Reliability Engineering and Analysis▪ Team Building and Development