Brijesh Pathak Email Address

Director -Operations

Fiserv is a provider of technology solutions to financial services including banks, credit unions, securities processing organizations, insurance companies, finance companies and mortgage banks.

Growth Catalyst | Value Creator | Financial Functions & Cards Operations | Process Re-Engineering Specialist Over 20 years of leadership experience in the areas of Financial Operations Management, Card Operations, Process Re-Engineering & Innovation, Delivery Management, Quality & Client Management. Skilled at defining procedures, service standards for business excellence and providing leadership for running successful process operations. A keen strategist and a dynamic go-getter with expertise in managing independent operations & ensuring optimal utilization of resources. Results oriented, growth focused & enterprising professional with a documented record of strong, decisive executive leadership. A foresighted individual with sound analytical and interpersonal skills and the ability to think independently. A minute detailer and trendsetter with the desire to remain on a cutting edge. I am skilled at spearheading Card Operations with prime focus on Domestic & International Chargeback, Clearing & Settlement, Amendment & Repricing, Merchant Payment, Reconciliation (UPU & Scheme Fee), Audit & Control. Some of my key achievements include: oPlayed important Role in conceptualizing and implementation of one of the most profitable program, International Airline Program (IAP) and GAP (Global Acquiring Program) oParticipated in implementation of Acquiring and Issuing Platform (as a Core member of Operation team) oCreated E-learning module for chargeback and Interchange & settlement for the ICICI bank A few of my projects undertaken include Access Vs Actual Interchange | Issuer Bank Issuing platform Go-Live | ISO 2008:2015 Compliant | mVisa Implementation | Platform Migration | Tab Boarding | Regulatory Compliant Implementation | Various Payfac implementation Acquiring Platform Go-Live | End to End Recon system | UPI and Wallet | GST implementation I have a strong ability to isolate problems, analyze data and drive business strategies, decisions and solutions, with a track record as a change agent and transformative force in organizational and operational improvements. Gifted with superior interpersonal, organizational and analytical skills with an innate ability to work in unison with customers, team members and stakeholders. Recognized as a thorough professional, with high caliber, work orientation and ability to handle multiple functions and activities in a high-pressure environment due to inherent ability to identify & prioritize tasks.